Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams. As a key member of the Customer Support/Order Management team, you will report directly to the Team Leader. Your primary responsibility will be to provide exceptional commercial support for a diverse portfolio of project-based customers. This role involves effective communication with both customers and internal teams through various channels, including email, phone, chat, and our case management tool. Respond to inquiries from customers and internal parties via phone, chat, and email, ensuring timely and accurate communication. Address and resolve customer complaints with professionalism and efficiency. Coordinate all aspects of delivery and billing, managing multiple product lines and the sequencing of project orders to meet customer requirements. Provide a range of pre-sales and post-sales services to enhance customer satisfaction. Assist sales functions across the EMEA region and support external customers with processes related to product and service order fulfillment, including end-to-end order status management, repair and calibration requests, product changes or returns, accounts receivable collections, invoicing, contract administration, and lease management. Proactively resolve issues by applying established policies and procedures, while maintaining open communication across our internal network of product lines. We are looking for a dedicated individual who is committed to delivering outstanding service and fostering positive interactions with our customers and colleagues. Your contributions will play a vital role in achieving our team's objectives and enhancing the overall customer experience Bachelor's degree (BSc/BA) 1 to 3 years of experience in customer support Proficient in English (minimum B2 level) and fluent in Italian Basic knowledge of MS Office Familiarity with SAP, Oracle, or any case management tool is a plus Excellent communication skills, both written and verbal Strong customer service orientation with a keen attention to detail Punctual and reliable, with a proactive problem-solving mindset
