As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. Handles inquiries via phone, chat and email from customers and/or internal parties. Complaint handling Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project Handles a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines - Bachelor's degree (BSC/BA) - Fluency in Hebrew, English language knowledge (minimum B2 level) - Availability to work Sundays (following Israel work schedule Sunday - Thursday, including local bank holidays etc.) - Basic MS Office - SAP/Oracle knowledge or any Case Mgmt Tool is an advantage" - Strong communication skills (written and verbal) , Customer Service attitude, strong attention to details, punctuality, problem solving mindset
