Team Leader

Debrecen, Hajdú-Bihar
Állandó
Teljes munkaidő

14 napja
Gyors jelentkezés

"Lead a team that shapes the online shopping experience for thousands of customers."We’re building a brand-new Hungarian-speaking customer support operation in Debrecen for a rapidly growing global e-commerce platform. As Team Leader, you’ll play a key role in launching and leading a high-performing support team — coaching agents, monitoring performance, and ensuring a smooth and positive experience for online shoppers.If you're passionate about people, process, and customer experience — and thrive in a fast-moving, digital-first environment — this role is for you.What You’ll Be Doing:

Lead and support a team of customer service agents, ensuring daily operations run smoothly;
Monitor team performance, identify trends, and implement improvement plans;
Coach and mentor team members to meet quality, efficiency, and customer satisfaction goals;
Handle escalations and support team members in resolving complex customer cases;
Collaborate with internal departments (QA, WFM, Training) to drive service consistency;
Help implement processes, workflows, and engagement strategies as the team grows;
Report regularly on team KPIs and contribute to a culture of performance and accountability.

Requirements

Has previous experience in a Team Leader / Supervisor role (preferably in customer service or a contact center);

Minimum high school diploma (college degree preferred);
Understands the dynamics of a fast-paced e-commerce or BPO environment;
Proficiency in MS Offices;
Fluent Hungarian and English (B2 or higher).

Benefits

1 month signing bonus
Competitive salary
Cafeteria
Team building and free time activities
Modern office environment in Debrecen
Trainings

Transcosmos