Sales Order Management Specialist - French or German speaking

Trenkwalder Group

  • Budapest
  • Állandó
  • Teljes munkaidő
  • 3 napja
Ensure high customer satisfaction by effectively and efficiently processing orders to meet Customer SLA requirements
Examine customer orders to verify the validity of product specifications (including configuration), quantities ordered, and any special pricing agreements or requirements
Liaise with Customer Executives or Specialist Services teams if order details do not meet expectations
Ensure efficient, prompt, and accurate order entry in accordance with Customer-specific SLAs and requirements
Process sales orders in line with process specifications and requirements
Check purchase orders to ensure all details are correct, align with Sales orders, and the appropriate source of supply has been selected (based on rebates, pricing, availability, inventory, contracts, customer requirements, etc.)
Liaise with the Purchasing team for information on non-standard and non-compliant orders (if not already available in existing tools)
Communicate with Customer Executives or other stakeholders if orders are blocked in the system due to margins, customer credit limit breaches, export control, etc.
Select the appropriate delivery service, configuration, and other value-added services as required by the customer
Liaise with internal service providers to obtain information related to sales order processing
Process returns in accordance with SLA
Ensure credits are processed in the system promptly
Resolve order and invoice queries
Maintain systems awareness training to stay up to date with any changesElvárások / RequirementsFluent English and French/German
At least 3 years of experience in Sales Operations and/or a Customer Service environment
Experience handling customer orders
Basic knowledge of SAP, MS Office, and E-business tools
You are customer and sales-oriented
Developing strong communication skillsAmit nyújtunk / BenefitsCafeteria benefits
Medicover private health care package
Language courses
Soft skills training and talent programmes
Go through a professional and personal development
Have a stable workplace with flexible scheduling (HO opportunity)

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