IT Technical Support Analyst

Transcosmos

  • Debrecen, Hajdú-Bihar
  • Állandó
  • Teljes munkaidő
  • 1 hónapja
  • Gyors jelentkezés
"Support the future of tech — Become the hero behind the scenes!"Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk!At transcosmos Europe, we keep the digital engines running — and our Internal Service Desk (ISD) team is at the heart of that mission. We’re now looking for a service-driven IT Technical Support Analyst to join our growing internal support team.You won’t just fix issues — you’ll enable smoother operations across our local and remote delivery sites. Whether it’s a VPN issue, a laptop emergency, or a systems update, you’ll be the go-to expert behind our internal user experience.Location: Debrecen, HungaryType of employment: Full-timeMode: Hybrid/on-site💡What You’ll Be Doing
  • Deliver expert IT technical support to TCIS end-users via phone, in-person, or online, ensuring seamless service across all operational sites.
  • Assess and identify the right hardware and software solutions to effectively resolve TCIS IT challenges.
  • Keep internal support queues lean by proactively addressing issues before they escalate.
  • Provide timely updates on all raised incidents, keeping users informed every step of the way.
  • Empower users to maximize the efficiency and effectiveness of TCIS IT applications and equipment.
  • Leverage TCIS IT monitoring and management tools proactively to detect and resolve issues swiftly.
  • Collaborate closely with internal teams, external support groups, and TCIS vendors or suppliers to drive fast and effective solutions.
RequirementsWhat You Bring:Technical:
  • Experience of using tickets logging systems and capacity to learn new technology/systems.
  • Excellent I.T Technical Support skills covering the following I.T areas: Microsoft O/S Desktop Environment, Apple iOS, MacOS, VoIP Solutions (Telephony, Video Meetings) , Microsoft Application Support, Portable Mobile Devices (Tablets, Phones), Local Area Networking, Remote Connectivity Principals – VPN, RDP
  • Full understanding of LAN Protocols such as TCP/IP,
Key Competencies:
  • Providing information proactively and reactively to customers, TCIS staff, and management regarding the service provided
  • Gaining respect and confidence from coworkers and management teams
  • Prioritizing tasks, being flexible and adaptable, and working effectively under tight deadlines
  • Maintaining self-motivation, organizing and managing oneself, and helping to motivate others
Qualifications (EDUCATION and/or EXPERIENCE)
  • Good I.T understanding (not limited too)
  • Infrastructure Hardware (Routers, Switches)
  • File Servers (Physical, Virtual)
  • Network Operating Systems (Linux, VMWare, Microsoft)
Languages
  • Fluent English (Speech, Written, Reading, Comprehension) B2 or higher, with the ability to communicate professionally and confidently at all levels, both externally and internally
Benefits💡Why Join Us?
  • To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment in Debrecen
📩If you want to be part of a dynamic and supportive team and meet the above requirements, please send your CV.

Transcosmos