Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool. -Handles inquiries via phone, chat and email from customers and/or internal parties. -Complaint handling -Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project -Handles a variety of pre-sales or post-sales service functions -Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. -Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines -Bachelor's degree (BSC/BA) -Fluent French language skills enabling you to effectively communicate with a diverse customer base -English language knowledge at a minimum B2 level, Hungarian or Italian or German language skills is a great advantage -Basic MS Office -SAP/Oracle knowledge or any Case Mgmt Tool is an advantage -Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset
