French Speaking Customer Service or Order Management Representative

Randstad

  • Budapest
  • Állandó
  • Teljes munkaidő
  • 1 hónapja
SSC (Shared Service Center)customer service representative
  • Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
  • Deal with customer calls and complaints effectively and professionally as per the service level agreement
  • Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion
  • Work collaboratively with Sales, Finance and other relevant internal stakeholders
  • Excellent communication skills in English AND French
  • Strong customer services experience within a fast paced, corporate environment
  • Experience in a customer facing role or order processing
  • Good MS Office skills
  • Knowledge of SFDC and SAP desired
  • Accurate and fast data entry skills
  • Excellent telephone manner
  • Excellent organization skills
Competitive salary and Cafeteria benefit packageHome Office opportunity - 2 days per weekSupportive working environmentTraining supportLong-term career opportunity

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